Welcome to AuraByKade Essentials, a proprietorship operated by Sheeba N. Tiwari. These Terms and Conditions apply to purchases and use of aurabykade.com. Please read the product information, checkout totals and applicable policies before placing an order. Nothing in these Terms limits rights available to consumers under applicable Indian law.
1. Products and handmade variations
We offer handcrafted candles, diyas, journals, self-care and ritual items, gift hampers and related products. Small differences in colours, wax finish, texture or decorative placement may occur because pieces are handmade. Substantial differences from a product’s description or images will be handled as a product issue, not dismissed as a handmade variation. Product availability, specifications and prices appear on the relevant listing.
2. Orders, prices and payments
All listed prices and checkout amounts are in Indian rupees (INR). Any applicable shipping charges, taxes and eligible promotions are shown before payment. An order is accepted subject to successful payment confirmation, product availability and lawful fulfilment. If we cannot fulfil an accepted order, we will contact the customer and provide a suitable refund or other lawful remedy.
3. Shipping and delivery (physical products)
We currently sell and ship physical products within India. Our shipping zones are configured as follows: eligible Mumbai delivery PIN codes ₹149; other Maharashtra delivery locations ₹199; and other Indian delivery locations ₹399. Eligible physical-goods orders with a qualifying subtotal of ₹2,999 or above have free shipping. The applicable shipping charge is calculated by the delivery address and shown at checkout; the checkout quote governs where zone eligibility differs. Estimated dispatch and delivery times, when provided, are estimates, not guaranteed deadlines. We will investigate missing, damaged or significantly delayed shipments and provide remedies required by law.
4. Cancellation requests
To request cancellation, email aurabykade@gmail.com promptly with the order number. We will check whether production or dispatch has begun and explain the available options. Dispatched items may need to follow the return process. We will not impose undisclosed or unlawful cancellation charges; any applicable cancellation charges must comply with consumer law and be disclosed before they are levied.
5. Returns for unused standard products
For eligible standard, non-personalised physical products, a change-of-mind return may be requested within 7 calendar days of delivery if the product is unused, undamaged and in its original packaging. Contact us first for approval and instructions; do not send a parcel without authorisation. For approved change-of-mind returns, the customer is responsible for the return courier cost, which will be explained before return arrangements are made.
6. Return exclusions and product problems
Made-to-order or personalised products, used or burned candles, and opened or used bath/body products are normally not eligible for change-of-mind returns. These exclusions do not apply to statutory remedies for damaged, defective, incorrect, unsafe or materially misdescribed goods. If an item has a problem, contact us as soon as possible with the order number and, where practical, product and packaging photos. Reporting transit damage within 48 hours is helpful but does not remove legal rights. When an issue is confirmed, we will provide an appropriate replacement, refund or other required remedy, and AuraByKade Essentials will arrange and cover reasonable return shipping or collection where a return is necessary for such issues.
7. Refunds
When a refund is approved and any necessary return or verification is complete, we will initiate the refund to the original payment method within 7 business days, or sooner if applicable law requires. Banks and payment providers may need additional processing time. Contact us if the credit has not appeared after the advised timeframe.
8. Digital downloads and digital refund policy
Digital products such as PDF planners, journals and templates may be offered when their individual product listings are available for purchase. These items are delivered electronically after successful payment, using a secure, order-specific download link provided through WooCommerce; no physical item or courier shipping charge applies. The file format, compatible software, personal-use licence and any applicable download limits or expiry are described on the relevant product listing. Customers should download and save their own copy using a compatible app.
For a change of mind, refunds are generally not offered once a functioning digital file has been successfully delivered or accessed, except where applicable law requires otherwise. Before successful electronic delivery, customers may request cancellation by emailing aurabykade@gmail.com with the order number; requests will be considered fairly under applicable law, without undisclosed or unlawful charges. If a paid file cannot be accessed, is corrupted, is the wrong file or is materially different from its description, contact us with the order number and details of the problem. We will investigate and provide reasonable technical assistance, a functioning replacement, an appropriate refund or another remedy required by law. Approved refunds follow section 7. Nothing in this section limits statutory consumer rights.
9. Product use and safety
Follow all candle-care, use and safety instructions supplied with a product. Do not leave a burning candle unattended, and keep burning candles away from children, pets and flammable items. Product guidance is not a substitute for professional medical advice. We do not exclude any liability that cannot lawfully be excluded.
10. Website use and intellectual property
The AuraByKade Essentials name, text, images, creative materials and downloadable products are owned by us or used under appropriate permission. Unless a product licence explicitly says otherwise, customers may use purchased digital products for their personal use but may not resell, redistribute or present them as their own. The site must not be used for unlawful activity, fraud or infringement of others’ rights.
11. Complaints and grievance redressal
Business: AuraByKade Essentials
Proprietor and Grievance Officer: Sheeba N. Tiwari
Designation: Grievance Officer, AuraByKade Essentials
Business and correspondence address: Room No. 27, 1st Floor, Pradeep Patil House, Pakhari Lane, Worli Koliwada, Mumbai, Maharashtra 400030, India
Email: aurabykade@gmail.com
Telephone: +91 9619151187
Contact page: aurabykade.com/contact/
For a customer complaint, email us with “Customer Grievance” in the subject, your order number, relevant dates and an explanation of the issue. We will acknowledge consumer grievances within 48 hours of receipt and work to resolve them within one month of receipt, in accordance with applicable requirements. We will keep a record and communicate the outcome or next steps.
12. Changes to Terms
We may update these Terms to reflect changes in products, operations or law. The version made available at the time of the order and applicable legal rights govern that purchase where relevant. Material changes will not retroactively take away rights already earned by customers.
Last updated: 29 October 2026.