Last updated: 29 October 2026
At AuraByKade Essentials, we take care in creating and packaging our handcrafted products. If something goes wrong with your order, please email aurabykade@gmail.com with your order number, delivery date and a description of the concern. Nothing in this policy limits your rights under applicable Indian consumer protection law.
1. Damaged, defective or incorrect products
If you receive an item that is damaged, defective, incorrect or materially different from its description, please contact us as soon as possible. Photographs of the product and packaging are helpful. Reporting shipping damage within 48 hours where possible helps us investigate, but does not limit your legal rights.
Once the issue is verified, we will offer an appropriate resolution, including replacement, return, refund or any other remedy required by law. For confirmed defects, damage, incorrect items or errors on our part, AuraByKade will arrange and cover reasonable return shipping or collection costs where a return is necessary.
2. Change-of-mind returns
Eligible standard, non-personalised products may be returned within 7 calendar days of delivery, provided they are unused, undamaged and in their original packaging. Please contact us for approval and return instructions before sending an item. For approved change-of-mind returns, the customer is responsible for return courier charges; any collection option and cost will be communicated in advance.
Personalised or made-to-order items, used or burned candles, and opened or used bath and body products are not eligible for change-of-mind returns. These exclusions do not affect rights for damaged, defective, incorrect or materially misdescribed products, or other remedies required by applicable law.
3. Handmade product variations
Our products are handcrafted, so small variations in colours, wax finish, texture or decorative placement may occur. A substantial difference from the advertised product will be handled as a product concern, not dismissed as a handmade variation.
4. Order cancellation
Please email aurabykade@gmail.com promptly with your order number to request cancellation. We will confirm whether production or dispatch has started and explain the available options. Dispatched orders may need to follow the return process. Any applicable cancellation charges must be lawfully imposed and clearly disclosed beforehand.
5. Refund processing
Once a refund is approved and any necessary return or verification is completed, AuraByKade will initiate the refund to the original payment method within 7 business days, or sooner where required by law. Banks and payment service providers may take additional time to reflect the credit. We will provide a refund reference when available.
6. Return shipping
Please do not send products to an unconfirmed address. Contact aurabykade@gmail.com for the correct return address or collection instructions. Pack items securely and share tracking details where applicable. For approved change-of-mind returns, the customer pays return courier charges. For confirmed damage, defects or incorrect items, AuraByKade will cover reasonable return shipping or arrange collection where required.
7. Delivery issues
If an order is missing, significantly delayed or marked delivered but not received, please contact us with your order details. We will investigate with the courier and provide an appropriate resolution in accordance with the order terms and applicable law.
8. Contact and grievance redressal
Business name: AuraByKade Essentials
Proprietor: Sheeba N. Tiwari
Business/correspondence address: Room No. 27, 1st Floor, Pradeep Patil House, Pakhari Lane, Worli Koliwada, Mumbai, Maharashtra 400030, India.
Email: aurabykade@gmail.com
Telephone: +91 9619151187
Website: https://aurabykade.com/contact/
Grievance Officer: Sheeba N. Tiwari
Designation: Grievance Officer, AuraByKade Essentials
Grievance contact: aurabykade@gmail.com. Please use “Customer Grievance” in the email subject and include your order number, delivery date (if applicable), contact details and concern. We will acknowledge complaints within 48 hours of receipt, document the complaint and aim to resolve them within one month of receipt in accordance with applicable law. We will communicate the resolution or necessary next steps.